As a Customer Service Employee, you are the lynchpin of the Order Management process. You are the first point of contact for customers and ensure that everything runs smoothly and on time. With your positive attitude, proactive attitude and strong communication skills, you will make a difference in a dynamic, international environment.
Over de functie
- Processing and handling orders, including following up on samples and complaints.
- Answering customer queries quickly and efficiently.
- Assess customer expectations and provide solutions that work.
- Liaise with other departments within the organisation on a daily basis.
- Work on improvements in the order management process by identifying risks and opportunities.
- Keeping structure and overview, even in busy situations.
